1wi Terms & Conditions — Rules That Govern Your Account

1 Acceptance of Terms

By accessing the 1wi platform at 1wi.live — whether through a web browser on desktop or mobile, or through the 1wi app — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not create an account or use any part of the 1wi platform.

These Terms and Conditions form a legally binding agreement between you and 1wi. They apply alongside the Privacy Policy and the Responsible Gaming policy, both of which are incorporated by reference and form part of your agreement with us.

2 Eligibility and Account Registration

To register and use a 1wi account, you must meet all of the following requirements:

• You must be at least 21 years of age at the time of registration.
• You must be physically located in the Philippines when accessing the platform.
• You must be a natural person — corporate entities, organisations, and automated systems are not eligible to hold accounts.
• You must not be excluded from gaming activity through any self-exclusion request previously submitted to 1wi.
• You must provide accurate, truthful, and complete information during registration, including your full legal name, date of birth, and contact details.

1wi reserves the right to request identity documents at any time to verify eligibility. Providing false information during registration constitutes a violation of these terms and may result in the immediate closure of your account and forfeiture of any balance.

3 Account Rules and Security

Each individual may hold only one active account on the 1wi platform. Operating multiple accounts is prohibited. If duplicate accounts are found to belong to the same individual, 1wi may close all accounts and withhold any associated balances pending investigation.

You are fully responsible for all activity that occurs under your account. This includes all bets placed, withdrawals requested, and any changes made to account settings. 1wi is not liable for losses arising from unauthorised access to your account where you have failed to secure your login credentials.

To protect your account:

• Use a strong, unique password that you do not use for other platforms or services.
• Do not share your login details with anyone, including family members.
• Enable OTP (one-time password) verification when prompted.
• Report any suspected unauthorised access to 1wi support immediately via live chat or email.

1wi may suspend or close your account if there is evidence of fraudulent activity, a breach of these terms, or a risk to the integrity of the platform. In such cases, you will be notified unless doing so would compromise an ongoing investigation.

4 Deposits and Withdrawals

All financial transactions on 1wi are processed in Philippine Peso (PHP). The accepted payment methods are GCash, Maya, and Philippine bank transfer. No other payment channels, including credit cards and cryptocurrency, are accepted for deposits or withdrawals on the 1wi platform.

Deposits are credited to your 1wi balance once the transaction is confirmed by the payment provider. Processing times may vary depending on the channel used and the time of day.

Withdrawals are subject to the following conditions:

• Your account must have completed KYC identity verification before your first withdrawal is processed.
• Withdrawals can only be made to an account or e-wallet registered in your own name — third-party withdrawals are not permitted.
• The minimum and maximum withdrawal amounts are displayed in the withdrawal section of your account.
• 1wi reserves the right to request additional documentation to verify the source of funds before processing large withdrawals.

For detailed guidance on making deposits and withdrawals, visit the Deposit page and Withdrawal page.

5 Gameplay and Betting Rules

All games available on 1wi — including live casino, sports betting, slots, eBingo, and poker — are real-money games. By placing a bet, you acknowledge that you may lose the amount wagered.

Bets are final once confirmed. You cannot cancel, amend, or reverse a bet after it has been accepted by the platform. In the event of a technical error during a live casino game or sports event, 1wi will apply the outcome that is supported by the recorded data from the provider. If a game or event is voided by the provider, bets will be returned to your account balance.

Sports betting rules specific to each market — including settlement conditions, void rules, and special circumstances — are governed by the rules displayed in the sportsbook interface at the time of placing your bet.

1wi does not guarantee that any game, market, or feature will be available at all times. Scheduled and unscheduled maintenance may temporarily affect access to parts of the platform.

6 Promotions and Bonuses

1wi may offer promotions, bonuses, and other player incentives from time to time. Each promotion is subject to its own specific terms and conditions, which will be communicated clearly at the time the promotion is made available. General principles that apply to all promotions include:

• Promotions are available to eligible players as determined by 1wi at the time of the offer.
• Bonuses may carry wagering requirements before they or associated winnings can be withdrawn. These requirements will be stated clearly in the promotion terms.
• 1wi reserves the right to cancel or modify a promotion at any time if it determines that the promotion has been misused, exploited, or claimed through fraudulent means.
• Only one bonus can be active at a time unless otherwise specified in the promotion terms.

1wi does not publish guaranteed bonus amounts, cashback percentages, or wagering multipliers on this page. Specific promotion details are available within the platform for eligible accounts. Do not rely on third-party sources for bonus information — the terms displayed on 1wi directly are the only authoritative reference.

7 Responsible Gaming

1wi is committed to providing a safer gaming environment for all players. We offer tools including deposit limits, session time controls, and self-exclusion to help players manage their gaming activity. These tools are accessible through your account settings.

If you believe you may have a problem with gambling, or if gaming is causing financial or personal harm, we encourage you to use these tools and to seek support. Self-exclusion requests are taken seriously — once processed, access to the platform will be restricted for the duration of the exclusion period.

1wi will not knowingly accept registrations from individuals who have previously requested self-exclusion and whose exclusion period has not expired. Full details are available on the Responsible Gaming page.

8 Prohibited Conduct

The following activities are strictly prohibited on the 1wi platform. Violation of any of these may result in account suspension, permanent closure, and forfeiture of balance:

• Registering under a false name, age, or identity.
• Using automated software, bots, or scripts to interact with the platform or place bets.
• Attempting to manipulate game outcomes or exploit software vulnerabilities.
• Colluding with other players in poker or other competitive game formats.
• Using 1wi in connection with money laundering, fraud, or any other illegal activity.
• Creating or operating multiple accounts simultaneously.
• Allowing or encouraging a third party to use your account.
• Accessing the platform from a jurisdiction where online gaming is prohibited under local law.

1wi cooperates fully with law enforcement authorities in the Philippines and may share account and transaction information with relevant authorities where legally required to do so.

9 Limitation of Liability

1wi provides the platform on an "as is" basis. While we aim to maintain continuous and reliable service, we do not guarantee that the platform will be available at all times, error-free, or free from interruptions caused by technical issues, maintenance, or circumstances outside our control.

To the maximum extent permitted by applicable law, 1wi shall not be liable for any indirect, consequential, or incidental losses arising from your use of the platform — including but not limited to loss of winnings, loss of data, or disruption caused by connection failures on the player's side.

1wi is not responsible for the decisions you make in relation to your gaming activity. You take full responsibility for the bets you place and the amounts you choose to wager.

10 Changes to These Terms

1wi reserves the right to update or revise these Terms and Conditions at any time. When changes are made, the updated version will be posted on this page with a revised date. Continued use of the platform following the publication of updated terms constitutes acceptance of those changes.

We recommend checking this page periodically if you are an active 1wi account holder. Significant changes that affect your rights as a player will be communicated through in-platform notifications where possible.

11 Contact and Support

If you have questions about these Terms and Conditions, your account, or any aspect of the 1wi platform, our support team is available 24 hours a day, 7 days a week.

• Live chat: Available directly through the 1wi platform after logging in.
• Email: [email protected] — for detailed account queries and documentation requests.
• FAQ: Common questions are answered on the FAQ page.

For concerns related to responsible gaming or self-exclusion, please visit the Responsible Gaming page or contact the support team directly. All responsible gaming requests are handled with priority and confidentiality.