1wi Privacy Policy — How We Handle Your Personal Data

1 Scope of This Policy

This Privacy Policy applies to all players who access the 1wi platform through the website at 1wi.live or through the 1wi mobile app. It covers the personal information collected when you register an account, use any part of the platform — including live casino, sports betting, slots, or eBingo — make a deposit or withdrawal in PHP, or contact our support team.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with 1wi. By using the platform, you acknowledge that your personal data will be handled as described in this policy.

2 Information We Collect

We collect personal information in two main ways: information you provide directly, and information that is generated automatically when you use the platform.

Information you provide directly:

• Full legal name, date of birth, and contact details (email address and mobile number) provided during registration.
• Identity documents submitted during KYC (know your customer) verification — typically a government-issued ID such as a Philippine passport, driver's licence, or SSS/PhilSys ID.
• Payment information used to process deposits and withdrawals, such as GCash account details, Maya details, or Philippine bank account information.
• Communications you send to our support team via live chat or email.

Information collected automatically:

• Device type, operating system, browser type, and IP address when you access the platform.
• Session activity including pages visited, games played, bets placed, and time spent on the platform.
• Cookie and local storage data used to maintain your session, remember preferences, and support platform analytics. See Section 8 for more on cookies.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

We do not use your personal information to display third-party advertising. We may use aggregated, anonymised data for internal reporting purposes, but this data cannot be used to identify individual players.

4 Who We Share Your Information With

1wi does not sell or rent your personal data. We may share your information with the following parties only where necessary to operate the platform:

• Payment processors: GCash, Maya, and Philippine bank transfer providers receive the transaction data needed to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity verification services: Third-party KYC providers may process identity documents during account verification. These providers are bound by confidentiality and data handling agreements with 1wi.
• Technology and platform providers: Hosting, infrastructure, and game providers may have access to technical data needed to deliver their services as part of the 1wi platform.
• Law enforcement and regulators: We may disclose account or transaction information to Philippine authorities, courts, or government agencies where required by law or as part of an investigation into suspected fraud or illegal activity.

Any third party that receives your data is required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.

5 How Long We Keep Your Information

We retain your personal data for as long as your account is active and for a reasonable period thereafter, to comply with legal and financial record-keeping obligations. Specific retention periods include:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable law.
• Transaction records, including deposit and withdrawal history, are kept for a minimum of five years from the date of the transaction.
• Support communication records are retained for up to two years from the date of the interaction.
• If your account is suspended or closed due to suspected fraud or a terms violation, we may retain data for longer as part of an ongoing investigation.

When your data is no longer required and there is no legal obligation to retain it, we will delete or anonymise it in a secure manner.

6 How We Protect Your Information

1wi takes data security seriously. The measures we have in place include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the 1wi platform.
• OTP (one-time password) verification for account login and sensitive actions.
• Access controls that limit which internal staff can view player account data, based on job function.
• Regular security reviews of the platform infrastructure and payment systems.
• Secure storage of KYC documents with restricted access.

While we take every reasonable step to protect your data, no system is completely immune to security risks. You are responsible for keeping your own login credentials secure. If you believe your account has been accessed without your authorisation, contact our support team immediately via live chat or at [email protected].

7 Your Rights Over Your Data

As a player on the 1wi platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] or through the live chat on the platform.

8 Cookies and Tracking Technologies

1wi uses cookies and similar technologies to operate the platform, maintain your login session, remember your preferences, and collect aggregate usage data. The main types of cookies used include:

• Essential cookies: Required for the platform to function. These manage your login session and security tokens. The platform cannot operate correctly without them.
• Functional cookies: Remember your language preferences, last-visited section, and other settings that improve your experience when you return to the platform.
• Analytics cookies: Collect anonymised data about how players navigate and use the platform. This information helps us improve features and fix usability issues.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of the platform. 1wi does not use cookies to serve third-party advertising to you.

9 Age Restrictions and Minor Protection

The 1wi platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we discover that an account has been created by someone under the eligible age, we will close the account and delete the associated data promptly.

If you believe a minor may have created an account on 1wi, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we make changes, the updated date at the top of this page will be revised. For significant changes that materially affect how your data is used, we will provide additional notice through in-platform notifications where possible.

We recommend reviewing this page periodically if you are an active 1wi account holder. Continued use of the platform after an update is published constitutes your acceptance of the revised policy.

11 How to Contact Us About Privacy

If you have questions or concerns about how 1wi handles your personal data, or if you wish to exercise any of the rights outlined in Section 7, you can reach us through the following channels:

• Live chat: Available directly through the 1wi platform 24 hours a day, 7 days a week.
• Email: [email protected] — for written privacy requests and documentation.
• FAQ: For general platform questions, visit the FAQ page.

We aim to respond to all privacy-related requests within a reasonable timeframe. If your request involves account data deletion or correction, we may ask you to verify your identity before processing the request.